Where does high performance come from?

It was probably an unusual week to talk about the successes of British cycling given some of the revelations that emerged in court during the same week, but North East health leaders gained a fascinating insight into developing a culture of high performance and how mistakes are an intrinsic part of success.

Journalist, author, Olympian and broadcaster Matthew Syed was in Newcastle to talk to the NHS North East Leadership Academy about how organisations can develop high performance by learning from mistakes and looking to make constant improvements. Continue reading

8 takes from the top table

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QE Gateshead Consultant and management dining room 1948

How do you get communications to the top table? How do you empower communications teams? How do you make sure your work makes a strategic contribution to the NHS and why does it all matter?

These were some of the questions considered at the latest NHS Providers communications network which tried to explore how we can demonstrate our true value to boards and ensure our work is closely supporting organisations. Continue reading

Finding volunteers 

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Better one volunteer than three pressed men, so the old naval saying goes, and it’s volunteers who are currently providing a vital resource to help NHS hospitals.

Our NHS trust alone has around 142 volunteers carrying out a range of tasks across the hospital. In the current financial climate these volunteers are proving an important way of freeing up existing staff, making the trust run more efficiently and generally supporting our teams across the hospital.

Earlier this year we were tasked with running a campaign that would help recruit more volunteers, provide some recognition for the valuable work they do and broaden the range of people who were applying. Continue reading

How Facebook is finding us nurses

nurse-recruitment-bannerRecruiting nurses is one of the biggest challenges facing the NHS right now.

Nursing staff are the backbone of our organisation and recruiting the right number is absolutely vital in the safe running of caring and effective modern hospitals. NHS Trusts across the country are grappling with a national shortage of nurses, a huge demand for more trained staff and the continual need to recruit as people drop out of the workforce or retire. Continue reading

10 things about social media in the NHS

imageIn a week that saw most people coming to terms with the trauma of Bake Off, it was very much a case of baking as I headed into the 32 degree furnace of a supposedly Autumnal London for the latest NHS Providers get together.

This was the first of a new style of network meeting that aimed to focus on a single, strategic issue with the speakers looking at it from various different angels. Continue reading