Back to the floor

As a comms person in any sector it’s vital that you have a good understanding of the business and how it works on a day to day basis.

In a service industry like health it’s even more important and one of the risks of having a wide helicopter view from the top of an organisation is that you can miss what’s happening on the front line. Continue reading

The importance of planning & other lessons from AHCM

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In the week that we heard the current task facing the NHS was rated as mission impossible by a new report, it was reassuring to see the positive impact that good communications can have during increasingly challenging times.

In the same NHS Providers report they also argue that what the heath service needs now is greater realism, flexibility and support – luckily the AHCM conference provided a large dose of all three. Continue reading

Where does high performance come from?

It was probably an unusual week to talk about the successes of British cycling given some of the revelations that emerged in court during the same week, but North East health leaders gained a fascinating insight into developing a culture of high performance and how mistakes are an intrinsic part of success.

Journalist, author, Olympian and broadcaster Matthew Syed was in Newcastle to talk to the NHS North East Leadership Academy about how organisations can develop high performance by learning from mistakes and looking to make constant improvements. Continue reading

8 takes from the top table

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QE Gateshead Consultant and management dining room 1948

How do you get communications to the top table? How do you empower communications teams? How do you make sure your work makes a strategic contribution to the NHS and why does it all matter?

These were some of the questions considered at the latest NHS Providers communications network which tried to explore how we can demonstrate our true value to boards and ensure our work is closely supporting organisations. Continue reading