One thing that has surprised me about social media is the sheer speed that it has been adopted by consumers and taken off as a vital corporate tool.
Although I’ve used it for a good few years professionally I was pretty sceptical about how much value it would add for local councils communicating directly with residents.
Thankfully I was interested enough in it as an experiment (for the wrong reasons as it turned out) to push hard for the council to use and invest in social media over a number of years. Continue reading
